JobWatch

The paperless way to plan, manage, schedule and track your mobile workforce

Visibility & Control starts here

One single platform brings together your back office, mobile workers & customers in perfect harmony.

 

 Return on investment from the word go! 

 

See instant benefits from day one of using JobWatch

 

  • Dramatically improve workflow productivity

  • Drive revenues and profitability

  • Maximise asset and resource utilisation

  • Optimise invoicing and drive cashflow

  • Reduce failure

Supercharge workforce productivity

 

Unite your back-office and mobile teams and unlock business growth

  • Real-time connection between back office and field teams means everyone is working from the same schedule and plan

  • Smarter planning and scheduling turns wasted time into billable time

  • True visibility lets you respond effectively as plans change throughout the day

  • Mobile workers always have everything at their fingertips – job details, manuals, schematics, exploded diagrams

Say goodbye to laborious manual processes

 

No more duplication of work, wasted effort and paper-based-inefficiency

  • Manage service calls and quote, plan and schedule in seconds without moving from one application to another

  • Powerful built in CRM gives you a rich picture of every customer, contract and all associated jobs and activities. All your customer and job data is instantly accessible in one secure place.

  • Manage pricing for contracts including jobs, labour and parts

Create real customer wow!

 

Deliver on your promises to the ever-increasing expectations of your customers

  • Customers can manage and book their own jobs on their own personal booking site

  • Case management lets you manage customer queries all the way through to resolution

  • ETA reports keep customers updated

  • Less failure – confidently deliver on your promises

Fits your business like a glove

 

Work is streamlined with completely customisable workflows

  • JobWatch works the way you do – for an easy transition from paper to paperless

  • Workflows are template driven. This means every job follows the right process and workflow.

  • The JobWatch workflow builder makes implementation and setup simple and effortless

  • Professional, fully-branded job cards are instantly outputted, for complete proof of service

  • Stock and parts used are fully managed

Respond as quick as a flash

 

Get the right resource to site and shrink customer waiting times

  • Drag and drop scheduling lets you create and schedule new jobs in just 30 seconds

  • Respond rapidly – identify the right resource, in the right place, with the correct skills

  • Intelligent scheduling assistant pro-actively warns of insufficient drive or site time to complete a scheduled job

  • Instant messaging between the back office and the field

Faster, simpler quotation and invoicing

 

Make your cashflow sing

  • Complete management of orders from quotation right through to cash

  • Quickly and easy invoicing with line-items automatically populated from the job type and parts used

  • Define and manage job, labour, parts rates and discounts.

Make failure a thing of the past

 

Get that first time fix every time, at competitive cost

  • JobWatch dashboards give you a ‘helicopter view’ of the operation at a glance

  • Proactive alerts ensure you can manage pro-actively to respond to jobs in jeopardy

  • JobWatch’s Intelligent scheduling engine avoids prevents impossible jobs being scheduled e.g. where there is insufficient drive time or work time.

No degree in gobble-de-goop required

 

Your people will love our simple and straightforward user interface

  • JobWatch features a clear, simple and intuitive user interface

  • If it’s easy to use, it will get used. That’s why simplicity is at the heart of our design philosophy

Be everywhere, at the same time

 

With powerful real-time workforce visibility

  • Full vehicle and/or mobile resource tracking with journey history

  • See jobs, vehicles and resources on the map

  • Quickly find the nearest vehicle or resource to a location and respond quicker

Are we making a profit?

 

Gain powerful visibility and insight into operations to drive the bottom line

  • Instantly see how your business is performing against the most critical KPIs with the BigData report

  • Revenue, margin and profitability reports at your fingertips

  • View productivity by individual resource or vehicle

  • Understand where the profit or loss is coming from within your operation

Make those assets sweat

 

Maximise asset and workforce utilisation

 

  • Built in fleet management to get very best out of your vehicles, equipment and ancillaries

  • Be alerted to planned maintenance, registration and insurance expiry

  • Log and manage defects on vehicles and equipment

Sleep like a baby at night

 

With Health & Safety and Duty of Care built in

  • Enforced risk assessments, health and safety checks and vehicle checks built into workflows

  • Safety checks are linked to job types – so the correct safety checks are always completed

  • Proactive alerting (e.g. where safe driving / Tacho hours are at risk of being exceeded)

  • Visibility of driver behaviour and speeding